topic Re: SKY Go in Sky Go

SKY Go

W.Gilly — Tue, 01 Aug 2023 20:00:27 GMT

I can't seem to be able to watch SKY GO on my phone or iPad

The message keeps coming up

SORRY, SOMETHING COME UP

To watch this context please upgrade your subscription.

I have subscribed

Re: SKY Go

caesarome — Tue, 01 Aug 2023 20:42:05 GMT

How long have you been a Sky TV customer ?

Are you new to Sky or have you returned after being away for a year or more ?

Can you watch nothing without seeing this message ?

Re: SKY Go

W.Gilly — Wed, 02 Aug 2023 05:33:12 GMT

I changed over to Sky Q I had no problems before until I switched over now I can't watch anything on even when I'm at home. I used it a lot when I work away to watch tv or the football but just keeps coming up to subscribe .

Re: SKY Go

caesarome — Wed, 02 Aug 2023 05:40:00 GMT

@W.Gilly

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: SKY Go

Greenfingers001 — Wed, 02 Aug 2023 07:56:36 GMT

Thanks for escalating this. We’ve sent @W.Gilly an invite to chat.

Re: SKY Go

Lisa-P1987 — Fri, 04 Aug 2023 09:24:12 GMT

We are still looking to help you @W.Gilly . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: SKY Go

W.Gilly — Mon, 14 Aug 2023 19:05:00 GMT

Hello I just cannot watch my SKY and GO I've tried everything it's just not working since I changed over to using SkyQ box

Re: SKY Go

caesarome — Mon, 14 Aug 2023 19:12:37 GMT

@W.Gilly

You were sent a chat invite back on 2nd August but as you didn't resoind to it within 48 hours it was closed.

Do you want Sky to contact you via here again about this ?

Re: SKY Go

W.Gilly — Tue, 15 Aug 2023 09:09:42 GMT

Yes please

Re: SKY Go

caesarome — Tue, 15 Aug 2023 09:14:21 GMT

@W.Gilly

I have alerted Sky again so same as before in that if you fail to respond to the chat within 48 hours then it will be closed again.

Re: SKY Go

Greenfingers001 — Tue, 15 Aug 2023 09:19:49 GMT

Thanks for escalating this. We’ve sent @W.Gilly another invite to chat.