topic Re: Apple TV - We couldnt log you in - Verify Email Address in Sky Go

Apple TV - We couldnt log you in - Verify Email Address

ian27uk — Mon, 24 Apr 2023 21:16:38 GMT

I'm a new sky customer, trying to setup sky go on my apple tv but getting a prompt with a QR code telling me to go to https://skyidapp.sky.com/servicesignup/service/skygo (which doesnt work).

The error states: We couldnt log you in. The email address you're using has not been verified. Please visit the link below to finish setting up your account and then try again.

Now, i've already verified my email address. To confirm i installed sky go on my mac and it worked straight away.

Any clues please?! There are a few posts on here but none have a solution....its very frustrating.

Re: Apple TV - We couldnt log you in - Verify Email Address

caesarome — Mon, 24 Apr 2023 21:21:07 GMT

@ian27uk

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Apple TV - We couldnt log you in - Verify Email Address

Addie15 — Tue, 25 Apr 2023 07:26:11 GMT

Hi there, thank you for escalating this. We have sent an invite to ian27uk.

Re: Apple TV - We couldnt log you in - Verify Email Address

Lisa-P1987 — Tue, 25 Apr 2023 09:13:34 GMT

Update - Spoken to ian27uk, To use Sky Go on Apple TV box, customers need to have either Sky Go Extra or Multiscreen/Whole home 🙂

Re: Apple TV - We couldnt log you in - Verify Email Address

Umiamz — Mon, 01 May 2023 13:21:03 GMT

@Lisa-P1987 wrote:
Update - Spoken to ian27uk, To use Sky Go on Apple TV box, customers need to have either Sky Go Extra or Multiscreen/Whole home 🙂

I don't think that's quite right. I have Sky Go Extra but it still says that I need Multiscreen or Whole Home to watch on Apple TV.

Re: Apple TV - We couldnt log you in - Verify Email Address

BKW52 — Sun, 13 Aug 2023 11:51:20 GMT

Is there any more news on this. I have a multiroom sky stream account and I'm still getting this message on my Apple TV.

Re: Apple TV - We couldnt log you in - Verify Email Address

Davet82 — Thu, 12 Oct 2023 12:54:06 GMT

same issue, link won't work with q code, very annoying

Re: Apple TV - We couldnt log you in - Verify Email Address

dgriff — Sat, 14 Sep 2024 14:57:42 GMT

I have the same problem, I have Sky Multiroom confirmed on the phone today, tried logging off the devices I am using for Sky Go and reinstalling app on Apple TV (latest version) and I am still having the same problem . I am scanning the OCR code but that just takes me to my Sky A/c on my phone where I can sign in. I wonder whether Sky actually do support this platform .

Re: Apple TV - We couldnt log you in - Verify Email Address

Hutton1974 — Mon, 10 Nov 2025 17:41:40 GMT

I am having this issue. Was asked to reset my sky id which I did, signed up to multiroom and the app on apple tv still asks me to verify my email. Total farce. Got pushed from pillar to post and ended up in the 'debt department' on saturday. Just need a solution.