topic Re: Error 1410 in Sky Go

Error 1410

teeejay — Sat, 12 Aug 2023 20:31:05 GMT

I am getting error code 1410 when using skygo on my macbook. Any suggestions on how to fix this. I have tried every possible way i could think of.

Re: Error 1410

caesarome — Sat, 12 Aug 2023 21:26:36 GMT

Are you logged in with the correct Sky ID, so are you new to Sky or have you been away for 12 months or more then returned to Sky ?

Re: Error 1410

teeejay — Sun, 13 Aug 2023 14:32:32 GMT

yes i am logged in wit the correct sky id and i am not new to sky. i have been a sky customer for over 10 years

Re: Error 1410

caesarome — Sun, 13 Aug 2023 15:06:05 GMT

@teeejay

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error 1410

Addie15 — Sun, 13 Aug 2023 15:12:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to teeejay.

Re: Error 1410

Greenfingers001 — Tue, 15 Aug 2023 16:27:10 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks