topic Re: Unable to remove device from Sky Go (device is PC) in Sky Go

Unable to remove device from Sky Go (device is PC)

DeviniaMay — Tue, 20 Jun 2023 10:52:25 GMT

Hi Community,

I have 2 devices on my sky go which are PC's and havent been used in over 4 years. When I go to remove them I keep getting the error "Unfortunately we aren't able to load this information at the moment. Try again".

When I try to add another device which is supposed to remove the unused ones it says I need to upgrade my subscritpion.

I have tried removing this direct from my Sky Go App, for my Sky login page and also from one of the other devices that are registered but I keep getting the same error every time. I no longer have the PC's and can't get access to try and remove from there.

Does anyone else have this issue?

Thanks

Re: Unable to remove device from Sky Go (device is PC)

caesarome — Tue, 20 Jun 2023 12:23:48 GMT

It appears to be working for me as it asked me to confirm that I wanted to remove the device, this was via the Sky Go app itself,

Re: Unable to remove device from Sky Go (device is PC)

Gogs206 — Wed, 09 Aug 2023 21:25:29 GMT

yes i have the same issue. trying to remove old iphone from sky go account. same error message

Re: Unable to remove device from Sky Go (device is PC)

caesarome — Wed, 09 Aug 2023 21:41:51 GMT

You shouldn't need to remove a device because it will be removed if it hasn't been used in a while when you go to register a new one as the oldest unused device is removed.