topic Re: Can't Log in to Sky Go Desktop App in Sky Go

Can't Log in to Sky Go Desktop App

AliG12 — Thu, 03 Aug 2023 08:26:22 GMT

I can't log into my Sky Go Desktop app on my laptop. I uninstalled and reinstalled - so go to log in but i cannot get past the verification page where you enter the letters across a black/white background.

Once you click 'submit' nothing happens and the 'submit' and 'cancel' boxes are greyed out so i am just stuck here.

I have restarted laptop/uninstalled and reinstalled multiple times but i am stuck at this point.

Any help welcome!!!!

Re: Can't Log in to Sky Go Desktop App

caesarome — Thu, 03 Aug 2023 08:38:14 GMT

Did you do a complete removal of these hidden files as well

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Can't Log in to Sky Go Desktop App

AliG12 — Thu, 03 Aug 2023 09:15:07 GMT

Thanks for the advice. I have done all of the below, and i am still getting the same issue. Do i need to speak directly with Sky about this you think?

Seems a bit of a joke to me...

Re: Can't Log in to Sky Go Desktop App

caesarome — Thu, 03 Aug 2023 09:23:04 GMT

Have you tried a reboot of your PC ?

I don't know how long they will take to reply but you could always contact the apps team about this very this email address - apps@sky.uk

Re: Can't Log in to Sky Go Desktop App

AliG12 — Thu, 03 Aug 2023 09:24:06 GMT

yes i rebooted before downloading the app again

very frustrating....

Thanks i'll email the apps team