topic Re: Error code when trying to access Sky Go via app - 1304 in Sky Go

Error code when trying to access Sky Go via app - 1304

Ellena19 — Sat, 29 Jul 2023 20:54:46 GMT

Hi,
I am recieving the following error message when trying to access SKY GO - Sky Go is currently unavailable. Please try again later (1304). Please advise

Re: Error code when trying to access Sky Go via app - 1304

caesarome — Sat, 29 Jul 2023 21:28:43 GMT

@Ellena19

Is your postcode shown on your address here:

https://www.sky.com/myaccount/my-details

Re: Error code when trying to access Sky Go via app - 1304

Ellena19 — Sun, 30 Jul 2023 08:27:24 GMT

Hello,

Yes it is.

Re: Error code when trying to access Sky Go via app - 1304

caesarome — Sun, 30 Jul 2023 08:44:21 GMT

@Ellena19

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error code when trying to access Sky Go via app - 1304

Greenfingers001 — Sun, 30 Jul 2023 08:49:51 GMT

Thanks for escalating this. We’ve sent @Ellena19 an invite to chat.

Re: Error code when trying to access Sky Go via app - 1304

Lisa-P1987 — Tue, 01 Aug 2023 09:18:22 GMT

Update - We spoke to @Ellena19 and found that they do not have a TV subscription, this is why Sky GO did not work for them 🙂