topic Re: Sky Go error message DO-0-IH in Sky Go

Re: Sky Go error message DO-0-IH

Stu-pid — Mon, 31 Jul 2023 14:47:03 GMT

I am trying to download an error DO-0-IH that appears every time on Windows PC Sky Go app.
This has only happened since yesterday.
I have logged out and logged back in again.
I have uninstalled and re-installed. Still doesn’t work.
I can watch directly off app, and can also download to skyQ off app, but just not download to PC.
Can you please help.

Re: Sky Go error message DO-0-IH

caesarome — Mon, 31 Jul 2023 15:19:25 GMT

To download content you need Sky Go Extra on your account so do you have this ?

Re: Sky Go error message DO-0-IH

Stu-pid — Mon, 31 Jul 2023 17:35:14 GMT

Yes, I do have extra.

I have always downloaded to my laptop. It was only yesterday when it failed. I selected several downloads, and It was just the last one that failed. with the error code above.

I can still play the episode and watch it directly. Just can't download anything.

Re: Sky Go error message DO-0-IH

Stu-pid — Mon, 31 Jul 2023 17:45:14 GMT

I have just un-installed, then re-installed again.

Now the download failure error code is CODE: DO-0

Re: Sky Go error message DO-0-IH

caesarome — Mon, 31 Jul 2023 18:45:49 GMT

Try signing out then back in again.

Re: Sky Go error message DO-0-IH

Stu-pid — Mon, 31 Jul 2023 21:54:28 GMT

_ have already done that, as well as completely deleting sky go off the computer, then re-installed & signed back in again.

Re: Sky Go error message DO-0-IH

caesarome — Mon, 31 Jul 2023 22:00:22 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go error message DO-0-IH

Greenfingers001 — Tue, 01 Aug 2023 07:47:55 GMT

Thanks for escalating this. We’ve sent @Stu-pid an invite to chat.

Re: Sky Go error message DO-0-IH

Addie15 — Tue, 01 Aug 2023 12:05:05 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Sky Go error message DO-0-IH

Stu-pid — Tue, 01 Aug 2023 12:06:29 GMT

The sky Expert helped me. The solution was as follows: -

please Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.