topic Re: Error code PFE 4100 in Sky Go

Error code PFE 4100

RobinHood1000 — Thu, 27 Jul 2023 12:08:47 GMT

I cannot view nearly all programmes. I can see the listings but they don't launch properly. The error code is PFE 4100 each time. I have tried to unistall the app then restart my pc then reinstall but this hasn't had any effect. Please could you help. Thanks

Re: Error code PFE 4100

caesarome — Thu, 27 Jul 2023 12:11:39 GMT

When uninstallimg did you also remove the hidden files and folders it uses as per this:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Error code PFE 4100

RobinHood1000 — Thu, 27 Jul 2023 12:50:40 GMT

Thanks @caesarome I tried what you suggested. I don't seem to have a file C:/Users/ [myusername]/AppData or App/Data to clear but did the other steps and when launching the reinstalled app received the same error code PFE 4100.

Re: Error code PFE 4100

caesarome — Thu, 27 Jul 2023 12:57:40 GMT

@RobinHood1000 wrote:

I don't seem to have a file C:/Users/ [myusername]/AppData or App/Data to clear

You should have, so have you gone via My Computer/ This PC on your deskptop then go to the C drive ?

Re: Error code PFE 4100

RobinHood1000 — Thu, 27 Jul 2023 13:01:32 GMT

Thanks @caesarome I did and nothing there. I found and deleted all Sky files there.

Re: Error code PFE 4100

RobinHood1000 — Thu, 27 Jul 2023 17:44:53 GMT

Hello Sky. Anyone ready to help please? Thanks

Re: Error code PFE 4100

Annie+UK — Thu, 27 Jul 2023 17:57:11 GMT

FYI, This forum is primarily customer-to-customer help

Re: Error code PFE 4100

Rambo256 — Thu, 27 Jul 2023 21:54:16 GMT

Following this thread- please can we be notified of a fix? I have the same problem- I have a MAC- sky go was working fine then 2 days ago this issue has happened. have tried rebooting- deleted everything and signed out and back in.

Re: Error code PFE 4100

tjar — Fri, 28 Jul 2023 13:15:15 GMT

Same issue for me on a mac. Just the last two days.

Re: Error code PFE 4100

matt2b — Fri, 28 Jul 2023 14:49:08 GMT

Same here, was fine a few days ago, but on Thursday (27th July) it came up with PFE4100 error. Have uninstalled and re-installed without success.

Re: Error code PFE 4100

Abeer4 — Sat, 29 Jul 2023 09:40:08 GMT

i have same problem tried everything any help please

Re: Error code PFE 4100

stratfordman — Sat, 29 Jul 2023 09:44:43 GMT

Sky Go will open,I can choose the porogramme to warch but it will not open.

Up until yesterday Sky Go working fine,but now so frustrating.

Error code PFe 4100.

Help please.

Re: Error code PFE 4100

Maggie166 — Sat, 29 Jul 2023 11:10:11 GMT

Thank you for that, but ..... I did all that on the laptop and found the hidden files etc and now have the error message DO-0 ?

Re: Error code PFE 4100

Maggie166 — Sat, 29 Jul 2023 14:15:46 GMT

I have just had a response from Sky and they have pointed me to the sky guide on installing Skygo.

please can someone explain to them that it all worked before and they have caused the problem with an update or changes to their app and they are the ones who should be sorting it. I am sooo angry with the whole thing.

Re: Error code PFE 4100

Terry+Gib — Sat, 29 Jul 2023 15:01:08 GMT

Thanks,

Tried all these recomendations, and removed/reinsatlled the app afterwards.

.....and.......no difference.

So frustating.

Any body ideas. Can Sky help, as I am so disheartened.

Thanks.

Re: Error code PFE 4100

Karlpuk — Sun, 30 Jul 2023 09:13:08 GMT

Same here - all worked fine until a couple of days ago. Now nothing works.

Sky App fires up no problem. I cam see the program listings. Blank screen, then an erir message when i choose a channel.

Have uninstalled (and i have been maticulous with the hidden files, found many recommendations as to where they are hidden). Reinstall.... Nothing happens. Another hour of life gone every time i try this - tried in vain, four times.

Appreciate some quick support from Sky please.

Re: Error code PFE 4100

caesarome — Sun, 30 Jul 2023 09:14:42 GMT

@Karlpuk wrote:

Appreciate some quick support from Sky please.

This forum doesn't work like that so if you want a response you would need to email them - apps@sky.uk, I would include a link to here so they can see multiple people are seeing the same 4100 error.

Re: Error code PFE 4100

Karlpuk — Sun, 30 Jul 2023 09:22:41 GMT

Thanks

Sent

Re: Error code PFE 4100

Famousfamily4 — Sun, 30 Jul 2023 12:57:11 GMT

I just rebooted and miracle of miracles its working now, I assume its skys stupid checking to see if your in the UK but they will never tell you that, funny how before the brexit shambles it was fine to watch out of the UK and now its not , and sky seem to have been completely unable to negotiate the deal that was previously agreed with the EU, even though f1tv have the rights. Not saying that's the issue but as the app loads and tries to play the program then gives the 4100 error after about 30secs something must be going on , anyway rant over its working after a reboot and windows 11 recent updates

Re: Error code PFE 4100

RobinHood1000 — Sun, 30 Jul 2023 15:09:46 GMT

Funnily I just tried the same and it all worked. I did nothing different from the previous attempts. I've missed three days of Ashes cricket and Formula 1 - I wonder if Sky will be reimbursing me for that 🙂 No chance of course. I'm relieved it's working again now at least