topic Re: Sky Go - This device needs to be authorised error on two Devices in Sky Go

Sky Go - This device needs to be authorised error on two Devices

Crickt+Fan — Wed, 01 Feb 2023 17:26:34 GMT

Sky Go app

Two separate devices we're working fine, but now both are showing error "This device needs to be authorised " can anyone help? Tried rebooting, reinstalling etc

Re: Sky Go - This device needs to be authorised error on two Devices

caesarome — Wed, 01 Feb 2023 17:33:20 GMT

@Crickt+Fan

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go - This device needs to be authorised error on two Devices

Tom-W19 — Thu, 02 Feb 2023 08:19:42 GMT

Thanks for escalating. We've sent an invite to Crickt+Fan.

Re: Sky Go - This device needs to be authorised error on two Devices

EBM123 — Sat, 29 Apr 2023 08:29:22 GMT

Hi. I have the same error. Sky go needs to be authorised. Uninstalled and reinstalled but still the same problem

Re: Sky Go - This device needs to be authorised error on two Devices

caesarome — Sat, 29 Apr 2023 08:34:46 GMT

@EBM123

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go - This device needs to be authorised error on two Devices

Addie15 — Sat, 29 Apr 2023 10:22:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to EBM123.

Re: Sky Go - This device needs to be authorised error on two Devices

JakeMathewson — Fri, 28 Jul 2023 04:18:20 GMT

I am getting the same message "this device needs to be authorised" only used it 3 days ago?

somebody help?

Re: Sky Go - This device needs to be authorised error on two Devices

caesarome — Fri, 28 Jul 2023 04:48:41 GMT

@JakeMathewson

Do you use a VPN if so it will need disabling.