topic Re: Sky Go Error Messages in Sky Go

Sky Go Error Messages

AMG2020 — Thu, 27 Jul 2023 06:53:37 GMT

I can't watch any shows on Sky Go. I have tried deleting and reloading the Sky Go App but the same problem persists. The Sky Go app opens, I select the programme I want to watch and I get a black screen with a circle in the middle. Eventually, I get the following message "something went wrong please contact our customer services team for help and quote the error code below to get things going again. PFE4100

I've tried looking up what the code means but without success.

Can anyone help?

Re: Sky Go Error Messages

caesarome — Thu, 27 Jul 2023 08:51:50 GMT

Try rebooting your PC and then trying again to use the app and if that hasn't worked the only other thing to try is to uninstall the app and the hidden folders by following these instructions:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky Go Error Messages

AMG2020 — Fri, 28 Jul 2023 09:04:31 GMT

@caesarome thanks for your message. I have uninstalled the app. However, would you mind letting me know where I type 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible)? I'm not an IT user so a bit more guidance would be helpful. Do I type that text in the search box whilst in Utilities or in a brower search bar?

Thanks

Re: Sky Go Error Messages

caesarome — Fri, 28 Jul 2023 09:07:21 GMT

If you go to your desktop click on 'This PC' or it might be called 'My Computer' then click on the C drive then click on Users and so on.....