topic Re: SkyGo error Code: PFE9004 in Sky Go

SkyGo error Code: PFE9004

TP2015 — Wed, 26 Jul 2023 09:22:53 GMT

I am trying to run SkyGo on a Windows 11 laptop. I authenticate into the app and get to the channel selection screen but as soon as I try to watch a channel I get the following error.

Code:PFE9004

Any idea what I could try?

The checking for updates runs ok, I have also tried to remove, reboot and reinstall but exactly the same issue.

Re: SkyGo error Code: PFE9004

caesarome — Wed, 26 Jul 2023 12:22:09 GMT

Is the connection to a Sky Q box turned on under settings, if so see what happens if you turn it off,

Re: SkyGo error Code: PFE9004

TP2015 — Wed, 26 Jul 2023 12:57:50 GMT

The connection to SkyQ box was indeed turned on as default but I have turned it off and it is still giving the same error when trying to watch the channels.

Re: SkyGo error Code: PFE9004

Andy+Bush — Wed, 02 Aug 2023 13:40:26 GMT

I am suffering the same problem as caerarome, I have tried all the suggestions suggested previously in this discussion group plus I have also performed all the suggestions detailed on Dish Tracker. I have even tried the new test version of Sky. All to no avail. Has anyone solved this problem of the dreaded Error Code PFE9004 yet ?

Re: SkyGo error Code: PFE9004

Andy+Bush — Wed, 02 Aug 2023 13:56:01 GMT

My appologies ... My problem with the PFE 9004 code is with SKY Go..