topic Re: SKY GO - MACBOOK in Sky Go

SKY GO - MACBOOK

SGM222 — Thu, 20 Jul 2023 13:03:42 GMT

So.....Sky Go was working fine upto 6 weeks ago! Now whn I launch the app it initialy says searching for updates then I get a blue screen with the sky go play triangle logo and NOTHING!!!

I have tried to unintall and reinstall countless times following all instructions from vaious threads on here.

I have also created a new computer profile and done a fresh installl, still doesnt work.

The last thing was to format my PC and start from scratch, still doesnt work.

Sky, why does this app refuse to work? rediculous that we pay for a service we cant even use !!!

Please help

Re: SKY GO - MACBOOK

Addie15 — Fri, 21 Jul 2023 07:43:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY GO - MACBOOK

Lisa-P1987 — Tue, 25 Jul 2023 12:58:39 GMT

Thanks for chatting to us @SGM222 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks