topic Re: Sky go extra not recognised when trying to view on iPad in Sky Go

Sky go extra not recognised when trying to view on iPad

di21208 — Mon, 24 Jul 2023 12:14:20 GMT

When I try to watch on iPad it says I need to subscribe but I have it as part of my subscription already

Re: Sky go extra not recognised when trying to view on iPad

oldfella — Mon, 24 Jul 2023 12:20:14 GMT

@di21208 wrote:

When I try to watch on iPad it says I need to subscribe but I have it as part of my subscription already

Do you have the monthly Sky Q Multiscreen subscription @di21208?

This is required in order view your Q box content on Sky Go.

Re: Sky go extra not recognised when trying to view on iPad

caesarome — Mon, 24 Jul 2023 12:28:24 GMT

@di21208

If you don't have multiscreen on your account then via the Sky go app go into settings and turn off the connection to your Sky Q box to see what happens. If it still asks you to upgrade post back for further help.