topic Re: Cant log into sky go on ps5 in Sky Go

Issues logging into Skygo after update

Natasha03 — Sat, 15 Apr 2023 21:11:24 GMT

I cannot log in to Skygo after console update. The sign in details and password are correct, however it then comes up with a message to accept terms and conditions for Skygo by going to sky.com, which when I go online onto my account there is no option to accept the terms and conditions. Does anyone know how to resolve this? Thanks

Re: Issues logging into Skygo after update

Mark+C+86 — Sat, 15 Apr 2023 23:52:36 GMT

https://helpforum.sky.com/t5/Sky-Go-Apps/bd-p/skygo

You may find what you are looking for there as this section of the forum is for Broadband

Re: Issues logging into Skygo after update

caesarome — Sun, 16 Apr 2023 08:45:25 GMT

@Natasha03

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Issues logging into Skygo after update

Greenfingers001 — Sun, 16 Apr 2023 09:00:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Issues logging into Skygo after update

Lisa-P1987 — Tue, 18 Apr 2023 09:18:26 GMT

We are still looking to help you Natasha03. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Issues logging into Skygo after update

ABurke1722 — Fri, 12 May 2023 21:35:08 GMT

Did you find a solution for this?

Cant log into sky go on ps5

Colinvhob — Mon, 24 Jul 2023 07:10:16 GMT

I am trying to log into sky go on a ps5... but it says I need to accept the terms and conditions, went and looked at terms and conditions but there's no box to tick to accept them ... help please

Re: Cant log into sky go on ps5

caesarome — Mon, 24 Jul 2023 08:55:54 GMT

@Colinvhob

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Cant log into sky go on ps5

Addie15 — Mon, 24 Jul 2023 09:08:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to Colinvhob.

Re: Issues logging into Skygo after update

Ncfc2023 — Fri, 11 Aug 2023 20:48:47 GMT

I am now having the same issue on PS5. Same error message.

Re: Issues logging into Skygo after update

caesarome — Fri, 11 Aug 2023 20:59:58 GMT

@Ncfc2023

If your issue is about accepting the terms and conditions then another member yesterday had the very same issue so I suggested installing the Sky Go app on another device and they could then do this there which then allowed them to use the app on their console.