topic Re: error code pre 9200 in Sky Go

error code pre 9200

Josh+Moore — Sat, 15 Jul 2023 18:43:47 GMT

I have the error code PFE 9200 when trying to access the Sky Go app on my Macbook. I cannot find anything about it. The app is incredibly poor considering how expensive Sky products are.

Please can you tell me what to do to resolve this issue.

Re: error code pfe 9200

Josh+Moore — Sun, 16 Jul 2023 12:01:28 GMT

I realise the heading of this reads PRE but it is in fact PFE 9200 as stated in the body of my message. Apologies for the confusion.

Re: error code pre 9200

Tom-W19 — Sun, 16 Jul 2023 13:47:46 GMT

Hi @Josh+Moore

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: error code pfe 9200

Jemila — Wed, 28 Aug 2024 10:43:49 GMT

I'm having the same problem can someone please help me resolve this? I've tried restarting the app and laptop. I'm using windows.

Re: error code pfe 9200

caesarome — Wed, 28 Aug 2024 12:19:55 GMT

@Jemila

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: error code pfe 9200

Lisa-P1987 — Thu, 29 Aug 2024 08:21:51 GMT

Thanks for escalating this. We’ve sent Jemila an invite to chat.

Re: error code pfe 9200

Tom-W19 — Sat, 31 Aug 2024 08:33:22 GMT

Hi @Jemila

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: error code pre 9200

Jemila — Sat, 31 Aug 2024 11:07:32 GMT

I don't understand why it won't work unless the VPN is switched off. That makes no sense. Nor is it safe. So if you can please email me what to do I'd be very grateful.

Re: error code pre 9200

caesarome — Sat, 31 Aug 2024 11:12:21 GMT

Nobody will email you due to you posting here. As you have discovered Sky Go will not work with a VPN although have you made sure it is turned off, started Sky Go then turned the VPN on, if you have and the same happens then it will have to be switched off.

Re: error code pre 9200

Jemila — Sat, 31 Aug 2024 11:40:04 GMT

It seems silly to have an app that won't work with a secure vpn on. With ID theft and fraud why would Sky not make sure its services are safe and secure for its customers? Not to mention the slow response which resulted in me finding out the issue myself.

Re: error code pre 9200

caesarome — Sat, 31 Aug 2024 11:46:26 GMT

@Jemila wrote:

Not to mention the slow response which resulted in me finding out the issue myself.

What were you told on the chat message that was sent to you ?

With a VPN it might be because Sky needs to know that people using the app are in the UK and not based anywhere else in the world.

Re: error code pre 9200

Jemila — Sat, 31 Aug 2024 12:15:30 GMT

Nobody has provided any answers since I posted this question. I've had to work it out myself. And I am in the UK. So why would it not work with the vpn in the UK?

Re: error code pre 9200

graceland22 — Fri, 21 Nov 2025 22:46:05 GMT

Why does the problem have to be escalated offline? I pay £120 per month and I (we all) should be able to see SKY's answer to these problems in the Sky community.

Re: error code pre 9200

caesarome — Sat, 22 Nov 2025 05:46:07 GMT

@graceland22

The reason why posts were esclated is so Sky could look at peopel's accounts to see if something was causing this error. Anjyway escalations are not available now.

For this 9200 error are you using a VPN because if so it will need disabling before starting to use Sky Go.