topic Re: To watch this content please upgrade your in Sky Go

To watch this content please upgrade your

Gav149 — Mon, 10 Apr 2023 09:38:11 GMT

I have previously watch Skysports on Skygo app. I now get an error message (below).
skysports is still active and I have tried both HD and normal: the account belongs to my other half .

5DB535FB-B111-4B96-B440-6198F826D0D2.png

Re: To watch this content please upgrade your

caesarome — Mon, 10 Apr 2023 12:19:33 GMT

@Gav149

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: To watch this content please upgrade your

Addie15 — Mon, 10 Apr 2023 12:31:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to Gav149.

Re: To watch this content please upgrade your

MikeH21 — Fri, 14 Jul 2023 12:48:20 GMT

Hi ,

I have the same issue - how did you manage to fix this issue?

Re: To watch this content please upgrade your

caesarome — Fri, 14 Jul 2023 12:55:14 GMT

@MikeH21

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: To watch this content please upgrade your

Addie15 — Fri, 14 Jul 2023 13:01:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to MikeH21.

Re: To watch this content please upgrade your

Tom-W19 — Sun, 16 Jul 2023 13:15:13 GMT

Hi @MikeH21

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: To watch this content please upgrade your

MikeHam21 — Sun, 16 Jul 2023 18:24:26 GMT

Hi Tom,

I did not receive an invitation as mentioned - I still need this issue resolving please.

Re: To watch this content please upgrade your

caesarome — Sun, 16 Jul 2023 18:29:34 GMT

@MikeHam21

Have you logged into here with a different account as the invite was sent to the @MikeH21 account and not the one you are using here.

We can get it sent to you again but you will need to post back on here with your @MikeH21 account to confir you would like it sent again.

Re: To watch this content please upgrade your

Lisa-P1987 — Thu, 27 Jul 2023 15:11:52 GMT

Thanks for chatting to us @MikeH21. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now. Thanks