topic Re: Sky go keeps crashing in Sky Go

Sky go keeps crashing

Johal+Gang — Mon, 01 May 2023 20:05:48 GMT

Sky go keeps crashing on my PC after it asked to install the latest version. How do I resolve? I've uninstalled, rebooted, and reinstalled but have the same issue.

Re: Sky go keeps crashing

caesarome — Mon, 01 May 2023 21:07:51 GMT

Did you do a complete removal including the hidden files and folders the app uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky go keeps crashing

Johal+Gang — Tue, 02 May 2023 18:26:31 GMT

I had removed the sky and sky go folders, rebooted and then re-installed but still no joy.

Sky Installer is downloading 23.2.2.0.

Sky go app starts ups, says checking for updates and just disappears. What next?

Re: Sky go keeps crashing

michelle+obrien — Tue, 20 Jun 2023 07:50:08 GMT

Same problem for me. Sky go loads, says downloading upstates, then just crashes.

Have emptied recycle bin, deleted sky go, deleted any folders, reinstalled. The same thing happens.

Is there anything else I can try?

Re: Sky go keeps crashing

SHG101 — Sat, 15 Jul 2023 17:59:29 GMT

exact same thing happens to me

Re: Sky go keeps crashing

Adam7121 — Wed, 25 Sep 2024 16:47:23 GMT

Exact same issue on a surface pro 11

Re: Sky go keeps crashing

jakeyj — Mon, 10 Feb 2025 13:48:03 GMT

I have the same probelm on a new Surface Laptop. I also had a video capture card that stopped working anf it turns out that it is because the Snapdragon Elite X Arm processor is not supported. Could this be the problem here?