topic Re: Code 1526 in Sky Go

Code 1526

Eaglebeak — Wed, 12 Jul 2023 18:09:18 GMT

I'm in Ireland on Holiday and my Sky Go has stopped working whilst here?

It was great a few months ago, but does not work now for my Sky Go, which is part of my package

Re: Code 1526

caesarome — Wed, 12 Jul 2023 18:24:40 GMT

We can alert Sky's message team for you but as it is gone 7pm it will not be until tomorrow morning that they will get in contact with you about this so would you like them alerted for you, if they do they will send you a message via here that you have 48 hours to respond to.

Re: Code 1526

Eaglebeak1974 — Fri, 14 Jul 2023 14:19:09 GMT

Yes, please contact them

Many thanks

Re: Code 1526

TimmyBGood — Fri, 14 Jul 2023 15:22:00 GMT

@Eaglebeak wrote:

I'm in Ireland on Holiday and my Sky Go has stopped working whilst here?

Note that a UK Sky subscription can't be expected to have Go working in RoI: 'portability' ceased with Brexit. An RoI Sky subscriber can expect to have Go work in EU countries, but not in the UK

If you are in NI with a UK subscription, I'd imagine it's possible that geolocation has inadvertently identified you as being south of the border.

Re: Code 1526

Eaglebeak — Fri, 14 Jul 2023 17:24:16 GMT

But I only lost it two months ago. Could be App needs renewing on my PC in UK?

Re: Code 1526

TimmyBGood — Fri, 14 Jul 2023 18:23:37 GMT

@Eaglebeak

Just to be clear, are you in the Republic of Ireland or Northern Ireland?

Go lasts six weeks before home use is required, but as I said, a UK subscription no longer has any expectation of transnational 'portability'.

Re: Code 1526

Eaglebeak — Fri, 14 Jul 2023 18:28:06 GMT

Ah, that's why it lasted 6 weeks. I'm retired now so spend a lot of time in Eire. No point in taking pc back to UK renew Go then come back to Eire as it won't work. Thanks for the reply