'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

MikeHam21 — Fri, 14 Jul 2023 13:14:16 GMT

Hi,

I cannot watch sky sports on my sky go app? I can watch BT Sport but can't watch any sky sports - I get the error message 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription' but I have the correct subcription to watch sky sports on sky go?

Note - i have tried signing out & in again, i have also tried deleting the app but neither have worked.

Re: 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

caesarome — Fri, 14 Jul 2023 15:11:00 GMT

@MikeHam21

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

topic Re: 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription' in Sky Go

'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'

Re: 'Sorry, something went wrong. To Watch this content, Please upgrade your subscription'