topic Re: Sky Go not working on Playstation in Sky Go

Sky Go not working on Playstation

JDawber — Sat, 08 Jul 2023 13:15:11 GMT

Renewed my TV package this week and Sky Go no longer working on playstation. Says I need Sky Go Extra but on my bill I do have this (through being a Platinum VIP).

Re: Sky Go not working on Playstation

caesarome — Sat, 08 Jul 2023 15:24:08 GMT

Are you a Sky Q customer ?

Re: Sky Go not working on Playstation

JDawber — Sat, 08 Jul 2023 17:05:34 GMT

Yes, Sky Q customer

Re: Sky Go not working on Playstation

caesarome — Sat, 08 Jul 2023 18:23:05 GMT

@JDawber

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go not working on Playstation

Addie15 — Sun, 09 Jul 2023 09:23:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to JDawber.