topic Sky Go on Win11 in Sky Go

Sky Go on Win11

BrandonHeat85 — Thu, 06 Jul 2023 08:58:57 GMT

I have seen a huge number of posts here about Sky Go not working on Windows 11, and I am having the same issue. It has previously worked, but since the latest update, it no longer works, and instead gets stuck on a blue screen with the white triangle after looking for updates.

I have tried compatibility mode.

I have tried uninstalling and reinstalling

I have ensure the app is allowed through the firewall.

I have pretty much run out of ideas, and I cannot get through to a human to discuss how this can be fixed.

It feels such a shame to be unable to use what is an important part of my subscription, and am running out of patience.

Any other help or a human being from sky to contact me and sort this would be greatly appreciated 😞

Re: Sky Go on Win11

Mr+Flibbles+86 — Fri, 07 Jul 2023 07:40:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go on Win11

Lisa-P1987 — Wed, 12 Jul 2023 15:56:34 GMT

Update - spoken to @BrandonHeat85 they managed to find a work around 🙂