topic Re: Sky go extra in Sky Go

Sky go extra

Dylan4472 — Tue, 04 Jul 2023 20:32:58 GMT

Unable to sign into sky go on ps5 can anyone tell me why this is?

Re: Sky go extra

caesarome — Tue, 04 Jul 2023 20:43:34 GMT

Do you have Sky Go Extra on your account ?

Are you a Sky Q or Sky Glass/Stream customer ?

Re: Sky go extra

Dylan4472 — Thu, 06 Jul 2023 15:45:27 GMT

@caesarome I'm a sky q customer and have skyvip should have it free. Its worked before but doesn't seem to now

Re: Sky go extra

caesarome — Thu, 06 Jul 2023 16:12:51 GMT

Would you like Sky's messaging team to contact you via here about this, if you do then you have 48 hours to respond to the chat invite.

Re: Sky go extra

Dylan4472 — Thu, 06 Jul 2023 16:28:13 GMT

Yes that would be great thanks @caesarome

Re: Sky go extra

caesarome — Thu, 06 Jul 2023 16:30:09 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go extra

Mr+Flibbles+86 — Fri, 07 Jul 2023 07:39:35 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky go extra

Tom-W19 — Sun, 09 Jul 2023 08:34:28 GMT

Hi @Dylan4472

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.