topic Re: Sky Go not working on laptop, android or iPhone since app updates in Sky Go

Sky Go not working on laptop, android or iPhone since app updates

JWT5 — Fri, 30 Jun 2023 11:37:47 GMT

Sky Go is not working on laptop, android or iPhone since recent app updates. Getting error 1.12 on android, PFE 9001 on laptop and 17c.1 on iPhone. Any suggestions on how to resolve?

Re: Sky Go not working on laptop, android or iPhone since app updates

caesarome — Fri, 30 Jun 2023 12:21:04 GMT

On the Android device try turning the Wi-Fi off then deleting the app, rebooting the device, turning Wi-Fi back on and installing the app again.

On the iPhone do you have private relay enabled, if so try disabling this.

On your laptop in the settings try turning if the Sky Q box connection.

Re: Sky Go not working on laptop, android or iPhone since app updates

JWT5 — Fri, 30 Jun 2023 12:40:26 GMT

@caesarome Thanks for the suggestions, unfortunately, no joy.

Reinstall didn't work and those settings are already turned off on my iPhone and laptop.

I'm wondering if it's an account issue?

Re: Sky Go not working on laptop, android or iPhone since app updates

caesarome — Fri, 30 Jun 2023 12:43:19 GMT

@JWT5

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go not working on laptop, android or iPhone since app updates

Lisa-P1987 — Fri, 30 Jun 2023 12:54:35 GMT

Thanks for escalating this. We’ve sent @JWT5 an invite to chat.

Re: Sky Go not working on laptop, android or iPhone since app updates

JWT5 — Fri, 30 Jun 2023 13:17:29 GMT

Although my WiFi / internet was working for everything else on phone and laptop, turning the router off and on again has resolved the issue with Sky Go on all devices.