topic Sky go not working. in Sky Go

Sky go not working.

Purple+Heron — Tue, 27 Jun 2023 16:43:36 GMT

I have just cut and paste this comment from a previous user as the exact same has happened to me:

I started the app and it came up with a message saying the software was corrupt or words to that effect and I had to reinstall the app. Once the app was reinstalled it just comes up with a black/blank window and hangs, no error messages.

I've looked online for solutions, i.e. disabling Cisco Videoguard but this does not appear in the control panel as a running process.

Has been working fine for the last month so assuming it is an update.

If I try to install an older version I get the corrupt message again after the 'Loading update' message.

Nothing else has changed on my laptop - Fujitsu

Re: Sky go not working.

Lisa-P1987 — Wed, 28 Jun 2023 09:32:30 GMT

Hi there @Purple+Heron , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go not working.

Lisa-P1987 — Fri, 30 Jun 2023 11:40:34 GMT

We are still looking to help you @Purple+Heron . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks