topic Re: Sky go app not working on windows 11 in Sky Go

Sky go app not working on windows 11

Lady+needs+help — Fri, 12 May 2023 14:59:04 GMT

Hi,

I have seen a very similar post where a person is having the same problems as me. Back in December 2022 I installed Sky go and it worked fine, but this week I click on the app and it comes up looking for updates and then shuts down. I have deleted and installed the app, I have deleted the app and waited over night and it still just opens, looks for updates and closes down. I have tried installing and uninstalling a number of times, cleared the junk, emptied the recycle bin... Any further hints??

Re: Sky go app not working on windows 11

caesarome — Fri, 12 May 2023 15:35:17 GMT

Did you do a complete uninstall @Lady+needs+help :

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky go app not working on windows 11

Lady+needs+help — Fri, 12 May 2023 15:56:57 GMT

I had done everything, and I have just gone through the whole thing again, but still I only get the app window to pop up and say looking for update and then close down on me, so th all is still not working.

Re: Sky go app not working on windows 11

DE+Blanc — Sat, 24 Jun 2023 16:32:13 GMT

Having exactly the same issue as are many people. Sky Technical support are no help, they don't have a clue. Best advice they could give is remove any snippet or video capture software from your device. I have a brand new Surface Pro 9 with Windows 11 Home and no other software. I asked if anything particular on Windows 11 I needed to delete and again Sky had no clue. I pay for multi room and Sky Go is a big part of how I use my expensive Sky subscription and all I get is a fob off.

Re: Sky go app not working on windows 11

Databilities — Sun, 09 Jul 2023 13:13:02 GMT

I followed these instructions to the letter and I am afraid it still will not work on my Surface Studio.

Re: Sky go app not working on windows 11

Chr15r — Wed, 29 Nov 2023 18:00:30 GMT

I'm having the same problem, is there a solution?

Re: Sky go app not working on windows 11

slicky+bosser — Wed, 13 Dec 2023 12:24:33 GMT

Netflix.