topic Re: Sky Go subscription error in Sky Go

Sky Go subscription error

Chris8504 — Thu, 22 Jun 2023 18:34:39 GMT

When I try to watch something on sky go it comes up with a subscription error.

Re: Sky Go subscription error

caesarome — Thu, 22 Jun 2023 18:49:24 GMT

Are you new to Sky or have you returned after being away for a year or more ?

Re: Sky Go subscription error

Chris8504 — Thu, 22 Jun 2023 20:33:51 GMT

I have been with sky for a while. I've just booked a home move so don't know if that has anything to do with it.

Re: Sky Go subscription error

caesarome — Thu, 22 Jun 2023 20:48:49 GMT

It shouldn't do so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go subscription error

Chris8504 — Thu, 22 Jun 2023 20:51:36 GMT

That's great thanks for your help

Re: Sky Go subscription error

Lisa-P1987 — Fri, 23 Jun 2023 09:57:51 GMT

Thanks for escalating this. We’ve sent @Chris8504 an invite to chat.

Re: Sky Go subscription error

Mr+Flibbles+86 — Sun, 25 Jun 2023 15:29:05 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Go subscription error

Chris8504 — Mon, 26 Jun 2023 15:39:58 GMT

Hi yes I still assistance with this

Re: Sky Go subscription error

caesarome — Mon, 26 Jun 2023 15:55:09 GMT

@Chris8504

I have alerted Sky again for you but again if you don't respond within 48 hours the chat will be closed again.

Re: Sky Go subscription error

Lisa-P1987 — Mon, 26 Jun 2023 15:58:24 GMT

Thanks for escalating this. We’ve sent @Chris8504 an invite to chat.