topic Download to computer failed using SKY GO in Sky Go

Download to computer failed using SKY GO

maoclark — Thu, 22 Jun 2023 16:12:23 GMT

I have programmes recorded on my SKY Q box.

I go into Sky GO on my PC, choose the one I want to download onto my PC, and it comes up straight away with the message

Download to computer failed

What do I need to do to fix this problem?

Regards

Michael

Re: Download to computer failed using SKY GO

Tom-W19 — Fri, 23 Jun 2023 08:51:52 GMT

Hi @maoclark

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Download to computer failed using SKY GO

Greenfingers001 — Sun, 25 Jun 2023 08:54:20 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks