topic Re: Virgin Channels make annoying popping sound on Sky Go (PS4) in Sky Go

Virgin Channels make annoying popping sound on Sky Go (PS4)

SeanFreeman — Mon, 15 May 2023 14:51:45 GMT

Hi,

I am a Sky Go user from Ireland. I noticed on any Virgin channel ~ Virgin Media 1 + 2 + 3 ~ , there is a strange reeling sound that comes in every 20 seconds or so. It's like a fast 'pop pop pop pop pop' that gets louder and fades out.

This doesn't happen on any other channel, I tried various different speakers and unistalled + reinstalled the Sky Go app on the PS4 and still the issue persists.

Does anyone else notice this or have this problem? Is it a Sky Go issue or a Virgin sound mastering issue?

Any insight is greatly appreciated,
Thanks

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Lisa-P1987 — Tue, 16 May 2023 09:23:51 GMT

Hi there SeanFreeman, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

SeanFreeman — Mon, 22 May 2023 10:21:54 GMT

I don't see the colorful bubble? It was there the first time but never again once I returned?

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Clareridds — Mon, 22 May 2023 12:06:35 GMT

Hi @SeanFreeman, I've re-escalated this for you now. The team will send a chat bubble soon.

Thanks

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Addie15 — Mon, 22 May 2023 12:11:04 GMT

Hi there! Thank you for escalating this. We have sent an invite to SeanFreeman.

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

SeanFreeman — Mon, 22 May 2023 16:36:01 GMT

Pretty messy guys, surely an answer in this forum on this post would have been way quicker than me waiting on a message to never arrive ....

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

derekob1973 — Sun, 11 Jun 2023 20:06:32 GMT

noticed this annoying issue aswell and i cant watch the channel with the noise, needs to be fixed asap

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

SeanFreeman — Mon, 12 Jun 2023 08:25:22 GMT

Oh good I'm not the only one! What device do you use Sky Go on?

I can't tell if the problem is Sky, or Virgin

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Clareridds — Mon, 12 Jun 2023 09:16:18 GMT

Hi @SeanFreeman,

Because the issue may be isolated, we ask the Community Messaging Team to reach out to you to ask for more information and diagnose the issue. We'd be unable to identify what the problem is without getting more information.

Did you see a chat bubble at the bottom of the page on the 22nd or 23rd? It's only available for 48 hours so if not, I can escalate again for you. Please let me know.

Thanks

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

SeanFreeman — Mon, 12 Jun 2023 10:10:58 GMT

Yep please escalate again and I'll try again today

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

derekob1973 — Mon, 12 Jun 2023 10:27:29 GMT

I've been trying to watch virgin media two the last few weeks and it just makes this awful popping sound, I use sky go on mobile devices, computers and it's the same on every device, it's definitely a sky or virgin issue

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Clareridds — Mon, 12 Jun 2023 11:21:40 GMT

@SeanFreeman I've escalated again and a chat bubble will appear at the bottom of the page shortly. It's not an instant live chat but someone in that Messaging team will be able to help.

Thanks

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Lisa-P1987 — Mon, 12 Jun 2023 13:02:18 GMT

Thanks for escalating this. We’ve sent derekob1973 an invite to chat.

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Lisa-P1987 — Mon, 12 Jun 2023 13:02:47 GMT

Thanks for escalating this. We’ve sent SeanFreeman an invite to chat.

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

SeanFreeman — Wed, 14 Jun 2023 08:45:41 GMT

Private chat bubble stop replying and now it's gone again, with no resolution

Was asked to check HDMI cables and whether it happened at certain times of day. Have tried multiple HDMI cables and slots and it happens all the time, doesn't matter if it's morning / noon / night.

Sky currently have no answer for this and a pretty disjointed communication system. My guessing now is that the problem is coming from Virgin, and that I'll be 'escalated' into another chat bubble again 🙂

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Clareridds — Wed, 14 Jun 2023 10:50:20 GMT

Hi @SeanFreeman,

Sorry that the chat hasn't worked as expected. It might be easier if you call and can speak to someone and help get a diagnosis instead of waiting on the chat. You can reach someone on the details below:

Thanks

Re: Virgin Channels make annoying popping sound on Sky Go (PS4)

Clareridds — Fri, 16 Jun 2023 09:53:24 GMT

Hello all,

Our product lead has found a potential solution to this issue.

It seems that the issue occurs on the old "TV from Sky" app on PS4. However, we have developed a new Sky Go PS4 app which is currently undergoing trials. I would reccommend you sign up for the PS4 Sky Go trials and begin using the new app, but to note, it's still in its trial phase and may not be flawless, but if you encounter any issues, please let me know.

The link to sign up to the trials is below: https://helpforum.sky.com/t5/Community/INVITE-Playstation-4-Sky-Go-Trial/ba-p/4335054

Many thanks,

Clare