topic Re: Sorry, something went wrong. To watch this content, please upgrade your subscription. in Sky Go

Sorry, something went wrong. To watch this content, please upgrade your subscription.

sharrons — Mon, 05 Jun 2023 15:24:54 GMT

Hello Support,

I have access to Sky Sports on my TV, when trying to watch Sky Sports on Sky Go on my iPhone, I get the following message: "Sorry, something went wrong. To watch this content, please upgrade your subscription."

Please can someone help?

Thanks,

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

caesarome — Mon, 05 Jun 2023 15:35:37 GMT

As you are trying to watch sports, do you get the same or similar error message if you install and use the Sky Sports app instead ?

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

sharrons — Mon, 05 Jun 2023 15:49:16 GMT

Yeah, I am trying to watch Sports, I get the lock icon when trying to watch on the Sky Sports app.

"Could not play channel. Your subscription doesn't allow you to watch this programme."

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

caesarome — Mon, 05 Jun 2023 16:17:33 GMT

Are you logged in with the correct Sky ID so have you ever left Sky in the past and then returned after being away for 12 months or more ?

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

sharrons — Mon, 05 Jun 2023 20:20:12 GMT

I've been a customer for 12 years and have always used this Sky iD.

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

caesarome — Mon, 05 Jun 2023 21:21:51 GMT

@sharrons

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

Lisa-P1987 — Tue, 06 Jun 2023 09:29:34 GMT

Thanks for escalating this. We’ve sent sharrons an invite to chat.

Re: Sorry, something went wrong. To watch this content, please upgrade your subscription.

Addie15 — Fri, 09 Jun 2023 09:31:03 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please do not hesitate to reach out so we can re-escalate this for you. Thanks.