topic Re: Issues with verification on skygo app in Sky Go

Sky Go stalling on login screen

KapsH — Fri, 02 Jun 2023 09:20:33 GMT

HI...I have reinstalled Sky Go on a new laptop and post install it is not moving off the sign in screen. I have tried this several times and have removed old devices from the Device Management screen (via MySky on the website). I enter my user/password and hit "Sign In"..the button changes to a ligher shade of blue but then nothing happens. I have left it for about 20-30 mins and nothing.

Any help appreciated!

Issues with verification on skygo app

fairyland — Fri, 02 Jun 2023 10:21:00 GMT

I have just downloaded the skygo app to my new laptop, it accepts my user name and password and then hangs on the verification page and won't go any further, any idea how to fix this please?

Re: Issues with verification on skygo app

caesarome — Fri, 02 Jun 2023 12:19:15 GMT

Do you have the app installed on any other devices ?

Re: Sky Go stalling on login screen

caesarome — Fri, 02 Jun 2023 12:22:30 GMT

What happens after you reboot your laptop ?

Re: Issues with verification on skygo app

fairyland — Fri, 02 Jun 2023 14:05:16 GMT

Yes on my ipad and phone and it works fine on both of those

Re: Issues with verification on skygo app

caesarome — Fri, 02 Jun 2023 15:34:25 GMT

Have you tried rebooting your laptop to see what happens afterwards ?

Re: Sky Go stalling on login screen

KapsH — Sat, 03 Jun 2023 19:42:48 GMT

The same!

I restarted laptop and the same happens...just get the same as below. I have added a sceenshot now...

It doesn't appears to be trying to make a connection as I can still edit the user/pass text fields...

Screenshot 2023-06-02 101650.png

Re: Sky Go app freezes as the sign in page

KapsH — Sat, 03 Jun 2023 19:52:27 GMT

I am having the same issue...did anyone get a fix for this?

My situation is that I got a new laptop and have this issue after intalling on this laptop - no issues on old laptop

Re: Sky Go app freezes as the sign in page

Tom-W19 — Tue, 06 Jun 2023 08:43:08 GMT

Hi KapsH

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go stalling on login screen

Fitted — Wed, 07 Jun 2023 12:51:07 GMT

Having the same issue seems to be a bug with version 23.4.1.0

No issue seems to be forthcoming from Sky since this version was released.

Re: Sky Go stalling on login screen

layre — Fri, 22 Sep 2023 14:33:20 GMT

I'm having this exact issue and have done for over a year now! Can't get any help from sky on it at all. Did you manage to get a fix?