Code 1304 in Ireland

Sdunne1911 — Sun, 04 Jun 2023 20:29:44 GMT

So I just signed up for Sky Glass, the tv has not yet arrived but I figured I'd give the app a whirl. I downloaded the Sky Go app onto my windows laptop, when I attempt to watch something I get the error code 1304.

I googled this code and it seems to be due to a postcode not being included in my address. However when I go to my account and attempt to update my address to add my postcode, I get a something went wrong error.

I also tried going to this link but it just redirects to the sky home page skyid.sky.com/signin/skycomlinked

How can I resolve this?

Re: Code 1304 in Ireland

caesarome — Sun, 04 Jun 2023 20:55:12 GMT

@Sdunne1911

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

topic Re: Code 1304 in Ireland in Sky Go

Code 1304 in Ireland

Re: Code 1304 in Ireland