topic Re: Problems using sky go in Sky Go

Problems using sky go

Carr25 — Sat, 03 Jun 2023 05:55:39 GMT

I've tried using sky go recently and it keeps telling me to upgrade my subscription however it's included in my subscription does anyone know how do fix this issue?

Re: Problems using sky go

Annie+UK — Sat, 03 Jun 2023 08:45:19 GMT

If you are using Sky Go on a Games Console then take a look herer

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/td-p/4311869/jump-to/first-unread-message

If not I could escalate to the Sky Messaging team for you if you like

Re: Problems using sky go

Carr25 — Sat, 03 Jun 2023 08:54:17 GMT

Hi no I'm using my phone is you could that would great thanks 👍

Re: Problems using sky go

Annie+UK — Sat, 03 Jun 2023 09:02:27 GMT

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

Re: Problems using sky go

Addie15 — Sat, 03 Jun 2023 09:09:02 GMT

Hi there! Thank you for escalating this. We have sent Carr25 an invite.

Re: Problems using sky go

Addie15 — Sat, 03 Jun 2023 10:08:35 GMT

Update-We are closing this session now but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.

Re: Problems using sky go

62 — Sun, 24 Sep 2023 20:10:10 GMT

For the same problem ere to mate.

Re: Problems using sky go

caesarome — Sun, 24 Sep 2023 20:51:38 GMT

@62

Which of these do you have on your account:

Multiscreen

Sky Go Extra

Whole Home package

Re: Problems using sky go

62 — Sun, 24 Sep 2023 20:56:58 GMT

Hi mate. Sky go extra.

Re: Problems using sky go

caesarome — Sun, 24 Sep 2023 21:05:12 GMT

Are you a Sky Q or Sky Glass/Stream customer ?

Re: Problems using sky go

62 — Sun, 24 Sep 2023 21:16:41 GMT

Sky stream.

Re: Problems using sky go

caesarome — Sun, 24 Sep 2023 21:28:52 GMT

In that case you also need the Whole Home package on your account before you can use the app on a console.

Re: Problems using sky go

62 — Sun, 24 Sep 2023 21:38:17 GMT

Arrh right. But how come it works on my phone OK??

Re: Problems using sky go

caesarome — Mon, 25 Sep 2023 04:48:03 GMT

The whole home sub isn't required to access Sky Go on a mobile or tablet but is on a console.