topic Re: sky go on pc not working in Sky Go

sky go on pc not working

babypops — Wed, 31 May 2023 14:20:20 GMT

hello

i have been using sky go without an issue until today, it has completely stoped on my pc.

i have followed all guides i can find on the comunity pages, this has involved deleting and reinstalling it many times along with all assoiated folders. i redownload it and it downloads fine however i open it and it comes up the blue screen, looks for updates and then just keeps the blue screen with the large white play button

i have done everything i can think of but nothing is working. if anyone has resolved a similar issue please help.

thanks for any help

Re: sky go on pc not working

Lisa-P1987 — Thu, 01 Jun 2023 09:10:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: sky go on pc not working

Lisa-P1987 — Thu, 01 Jun 2023 10:57:13 GMT

Update - spoken to babypops, unfortunately we cannot verify the account to support further.

Re: sky go on pc not working

babypops — Thu, 01 Jun 2023 11:34:54 GMT

i have now got the needed details can you please message me again thanks

Re: sky go on pc not working

Annie+UK — Thu, 01 Jun 2023 11:38:14 GMT

@babypops wrote:

i have now got the needed details can you please message me again thanks

I have escalated your post 🙂

Re: sky go on pc not working

Mr+Flibbles+86 — Thu, 01 Jun 2023 11:54:56 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: sky go on pc not working

Addie15 — Sat, 03 Jun 2023 16:57:52 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.