topic Re: Sky Go blank screen on MacBook in Sky Go

Sky Go blank screen on MacBook

Sonicscrewup — Mon, 29 May 2023 16:12:18 GMT

Hello

Whenever I try to use Sky Go on my MacBook, I get the blue screen with the big white play button, but nothing else. It just freezes there. It used to work fine. This is a new problem. I've uninstalled and reinstalled. Deleted caches. I've tried with other apps closed including browsers.

what's going on?

Re: Sky Go blank screen on MacBook

Addie15 — Tue, 30 May 2023 07:25:23 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go blank screen on MacBook

Lisa-P1987 — Thu, 01 Jun 2023 08:42:38 GMT

We are still looking to help you Sonicscrewup. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks