topic Re: Error Code 1410 Sky Go in Sky Go

Error Code 1410 Sky Go

Baz.W62 — Tue, 09 May 2023 19:55:36 GMT

I have a premium membership with all channels included and have done for a number of years. I have a macbook that I have been using SkyGo on, however, out of the blue it has started showing error code 1410 whenever I try to use it. It says that the relevant package is needed, but I have everything included in my subscription. I have tried uninstalling and reinstalling the app to no avail. Can someone advise me on how I can fix the issue please?

Re: Error Code 1410 Sky Go

Baz.W62 — Tue, 09 May 2023 20:00:11 GMT

Problem sorted via sky support.

Re: Error Code 1410 Sky Go

StokeBunnie — Tue, 30 May 2023 14:03:45 GMT

I have a full Sky package including Sports, but cannot access SkyGo on my laptop. It works fine on my phone. Please refer to Sky

KRgds

Chris

Re: Error Code 1410 Sky Go

caesarome — Tue, 30 May 2023 15:13:01 GMT

Are you getting a 1410 error, if so are you using the correct login details ?

Re: Error Code 1410 Sky Go

StokeBunnie — Tue, 30 May 2023 15:45:54 GMT

@caesarome I can get this far, but no further. As I can see the home page, and have signed in, surely I must have the correct logon?

Re: Error Code 1410 Sky Go

StokeBunnie — Tue, 30 May 2023 15:48:35 GMT

@caesarome

Re: Error Code 1410 Sky Go

caesarome — Tue, 30 May 2023 15:49:45 GMT

@caesarome wrote:

are you using the correct login details ?

Can you also disable the connection to your Sky Q box to see if it then works.

Re: Error Code 1410 Sky Go

StokeBunnie — Tue, 30 May 2023 16:09:49 GMT

@caesarome No, that didn't work, same error

Re: Error Code 1410 Sky Go

caesarome — Tue, 30 May 2023 16:11:30 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error Code 1410 Sky Go

Tom-W19 — Wed, 31 May 2023 08:05:02 GMT

Thanks for escalating. We've sent an invite to StokeBunnie.

Re: Error Code 1410 Sky Go

StokeBunnie — Wed, 31 May 2023 11:20:51 GMT

Many thanks to @Tom-W19 for his assistance. Re-installing the app worked fine