topic Re: Sky Go download corrupted in Sky Go

Sky Go download corrupted

Macca197338 — Sat, 27 May 2023 16:52:45 GMT

Tried my sky go app for the first time in a couple of weeks on my laptop. Update required, but then got a message adding the setup files are corrupted and to try to reinstall. Uninstall the app, still being the same message. Is it a bad update by Sky?

Re: Sky Go download corrupted

caesarome — Sat, 27 May 2023 18:24:26 GMT

Did you do a complete removal of the app:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky Go download corrupted

Macca197338 — Sat, 27 May 2023 21:28:01 GMT

Many thanks. Did that, no longer getting the corrupted set up file message, but the sky go app still does not download, I just get the sky go "triangle" on the blue screen for the last couple of hours.

Re: Sky Go download corrupted

Kai786 — Sun, 28 May 2023 04:15:51 GMT

I am having the same issue, using Sky Go for the first time in a few weeks and upon start up says downloading updates then gets stuck on the white triangle. uninstalled the app removed all the files but still the same, works fine on my mobile phone but not on desktop/laptop.