topic Re: SKY Go App in Sky Go

SKY Go App

Nigel+++Greengras — Tue, 23 May 2023 17:52:27 GMT

My Sky Go has stopped working & just spools when loading, I have tried all of the recommendations, deleted the app a few times., relaoded, cleared the cache & history, nothign works this app is being used on an Apple Mac.

Re: SKY Go App

Greenfingers001 — Wed, 24 May 2023 07:18:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY Go App

Georgia+Slater — Wed, 24 May 2023 12:38:51 GMT

My Sky Go has also stopped working and the loading button just spins as if loading! I have also tried all of the recommendations, deleted the app a few times., reloaded, ect.

Re: SKY Go App

Lisa-P1987 — Fri, 26 May 2023 09:08:22 GMT

We are still looking to help you @Nigel+++Greengras . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Support

Nigel+++Greengras — Sat, 27 May 2023 19:35:30 GMT

Yes I still need support I just havent had time to deal with it.

Re: Support

Laing1 — Sun, 28 May 2023 19:43:52 GMT

@Nigel+++Greengras wrote:

Hi

Yes I still need support I just havent had time to deal with it.

@Nigel+++Greengras I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Support

Lisa-P1987 — Tue, 30 May 2023 09:40:38 GMT

Thanks for chatting to us Nigel+++Greengras. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: SKY Go App

Nigel+++Greengras — Wed, 31 May 2023 18:58:51 GMT

I still cannot use sky go on my Mac.

Re: SKY Go App

caesarome — Wed, 31 May 2023 19:29:57 GMT

Twice Sky have contacted you about this @Nigel+++Greengras but wice you have failed to respond so let's try something else have you tried completely removing the app as per this:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go