topic Re: Upgrade subscription in Sky Go

Upgrade subscription

Tedfold — Sun, 21 May 2023 22:12:48 GMT

When I try to watch a box set on sky witness it says I need to upgrade my subscription but I can watch live sky witness so think I do have it as part of my subscription? Trying to watch series 3 of The Good Doctor

Re: Upgrade subscription

caesarome — Mon, 22 May 2023 04:47:06 GMT

@Tedfold

Can you watch boxsets via your Sky Q or Sky+ box ?

Re: Upgrade subscription

Tedfold — Tue, 23 May 2023 10:26:33 GMT

I'm trying to watch it on the iPad as the box hasn't been working with my tv and prefer watching it on my iPad anyway.

Re: Upgrade subscription

caesarome — Tue, 23 May 2023 11:20:55 GMT

@Tedfold

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Upgrade subscription

Lisa-P1987 — Tue, 23 May 2023 11:22:40 GMT

Thanks for escalating this. We’ve sent @Tedfold an invite to chat.