topic Re: Skygo app saying sorry something is wrong in Sky Go

Skygo app saying sorry something is wrong

Laurennewbie — Fri, 19 May 2023 17:38:29 GMT

My skygo app isn’t working on mine or partners iPhone it’s saying “ Sorry, something went wrong. Because of a technical issue, you cannot watch this channel. Please try again later.”

Re: Skygo app saying sorry something is wrong

caesarome — Fri, 19 May 2023 18:22:05 GMT

Have you tried rebooting the devices they are on ?

Re: Skygo app saying sorry something is wrong

Laurennewbie — Fri, 19 May 2023 18:29:01 GMT

@caesarome yes I have done that

Re: Skygo app saying sorry something is wrong

caesarome — Fri, 19 May 2023 18:31:23 GMT

Has it been working previously or have you just tried this for the first time, if the later then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Skygo app saying sorry something is wrong

Laurennewbie — Fri, 19 May 2023 19:35:30 GMT

@caesarome First time using it on my phone but works on laptop

Re: Skygo app saying sorry something is wrong

caesarome — Fri, 19 May 2023 21:15:55 GMT

@Laurennewbie

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Skygo app saying sorry something is wrong

Greenfingers001 — Sat, 20 May 2023 09:15:37 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Skygo app saying sorry something is wrong

Lisa-P1987 — Tue, 23 May 2023 09:52:03 GMT

Thanks for chatting to us @Laurennewbie . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks