topic Re: Sky go 0-01 error in Sky Go

Sky go 0-01 error

Vikki+Bxt — Thu, 18 May 2023 21:14:22 GMT

I've just downloaded the sky go app.. but everything I try to watch I get the 0-01 error

Re: Sky go 0-01 error

caesarome — Thu, 18 May 2023 21:16:25 GMT

Are you a new customer to Sky or are you returning after being away for 12 months or more ?

Re: Sky go 0-01 error

Vikki+Bxt — Thu, 18 May 2023 21:19:04 GMT

Been with sky for 10+ years

Re: Sky go 0-01 error

caesarome — Thu, 18 May 2023 21:23:31 GMT

Have you used the Sky Go app before this evening as you said you have just downloaded it ?

Re: Sky go 0-01 error

Vikki+Bxt — Thu, 18 May 2023 21:25:33 GMT

No it's the first time trying to use it

Re: Sky go 0-01 error

caesarome — Thu, 18 May 2023 21:37:30 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go 0-01 error

Lisa-P1987 — Fri, 19 May 2023 10:48:41 GMT

Thanks for escalating this. We’ve sent Vikki+Bxt an invite to chat.

Re: Sky go 0-01 error

Mr+Flibbles+86 — Sun, 21 May 2023 10:49:32 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks