topic Re: Sky doesn't Go on new Mac in Sky Go

Sky doesn't Go on new Mac

grovepath — Sat, 13 May 2023 15:49:37 GMT

Brand new M1 Mac, clean install of up to date MacOS (Ventura 13.3.1 (a)). Sky Go stuck in a loop

Get this message, hit retry and then make cookie choice, repeat again and again (whicih cookie choice I make doesn't matter). I get to see the boxes to enter my username and password, but never get to type in them

Re: Sky doesn't Go on new Mac

Tom-W19 — Sun, 14 May 2023 08:13:35 GMT

Hi grovepath

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky doesn't Go on new Mac

grovepath — Sun, 14 May 2023 10:21:53 GMT

OK problem solved with a soft reboot of the broadband router. Should have tried that myself. Though no other bit of software I have installed on the new machine needed that doing...

Re: Sky doesn't Go on new Mac

Lisa-P1987 — Tue, 16 May 2023 10:17:29 GMT

Update - Spoken to grovepath. We discussed and resolved their Sky Go issues. 🙂