topic Re: Sky Go App error code 0-01 in Sky Go

Sky Go App error code 0-01

Diablo99 — Thu, 13 Apr 2023 14:29:41 GMT

My Sky Go app on my Android (v11) tablet is not allowing me to watch any of the Sky Sports channels, I get an error 'there has been a problem connecting to the SKy Go network. Error Code: 0-01'

I can watch other channels (e.g. Eurosport) without any problem. I can also watch Skysports channels on the Sky Go app on my mobile phone and desktop PC so the problem seems to be confined to the Android tablet only. Can anyhelp help interpret the really helpful error code?

thanks, Ben

Re: Sky Go App error code 0-01

Annie+UK — Thu, 13 Apr 2023 14:31:33 GMT

Try clearing the cache and power cycling your device

Re: Sky Go App error code 0-01

Diablo99 — Thu, 13 Apr 2023 14:32:27 GMT

I have, as I say all other channels seem to work just not Sky Sports.

Re: Sky Go App error code 0-01

Stew0880 — Thu, 13 Apr 2023 14:39:14 GMT

I have the same message

Re: Sky Go App error code 0-01

Chanandben — Thu, 13 Apr 2023 14:43:58 GMT

I have the same issue too. It was working fine yesterday.

Re: Sky Go App error code 0-01

GunnerN01 — Thu, 13 Apr 2023 14:45:22 GMT

I am having the same issue on my android phone. Sky sports is not working with that error code.

Re: Sky Go App error code 0-01

Diablo99 — Thu, 13 Apr 2023 14:47:05 GMT

Does anyone from Sky support monitor these forums?

Re: Sky Go App error code 0-01

GunnerN01 — Thu, 13 Apr 2023 15:03:07 GMT

Mine is working now

Re: Sky Go App error code 0-01

Chanandben — Thu, 13 Apr 2023 15:04:15 GMT

Mine is working too now

Re: Sky Go App error code 0-01

Annie+UK — Thu, 13 Apr 2023 15:23:22 GMT

Confirmed Sky have resolved the issue whilst I was reporting it to them in the hidden forum 🙂

Re: Sky Go App error code 0-01

ManUtd2023 — Wed, 19 Apr 2023 15:29:45 GMT

My Sky Go app doesn't work because it says Error 0-01. I have been trying for over 3 days now!

Re: Sky Go App error code 0-01

WestyPoole — Sat, 06 May 2023 18:57:18 GMT

@Annie+UK what was the response or could you post link??

Re: Sky Go App error code 0-01

caesarome — Sat, 06 May 2023 19:15:26 GMT

There was an issue last month which was fixed.

So what you are trying to view and on what device and does your package allow you to view this ?

Re: Sky Go App error code 0-01

WestyPoole — Sat, 06 May 2023 20:02:09 GMT

Was watching Sky Sports in the afternoon but this error started appearing in the evening.

Watching on an Android tablet. I've even deleted the app and tried a fresh install.

Really confused as to why this has happened in such a short space of time on the same day.

Re: Sky Go App error code 0-01

caesarome — Sat, 06 May 2023 21:14:46 GMT

Are you able to watch the same sky sports channel on your Sky+ or Sky Q box ?

Re: Sky Go App error code 0-01

WestyPoole — Sat, 06 May 2023 21:37:46 GMT

Yes, able to watch on Skyq, laptop, iPad and another android tablet - just confusing 😕

Re: Sky Go App error code 0-01

caesarome — Sun, 07 May 2023 08:46:53 GMT

@WestyPoole

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go App error code 0-01

Lisa-P1987 — Sun, 07 May 2023 09:00:10 GMT

Thanks for escalating this. We’ve sent WestyPoole an invite to chat.

Re: Sky Go App error code 0-01

vera+ribardo — Mon, 15 May 2023 12:39:57 GMT

I have been in hospital for 2 weeks and get this error,Ihave uninstalled and reinstalled many times. I can watch sky news app Netflix etc. I have tried data and wi fi connections to no avail.

Ipad 2022 .

I have given all the details to the technical helpline and have never received a resolution or call back from them.

Can some one please help.?
Thanks

Re: Sky Go App error code 0-01

caesarome — Mon, 15 May 2023 12:53:19 GMT

@vera+ribardo

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.