topic Re: Error message on TV Guide in Sky Go

Error message on TV Guide

Del1000 — Fri, 12 May 2023 09:03:04 GMT

I used to be able to record TV programmes via the Sky TV Guide app on my Mac (OS 12.6.3) on Safari.

Nowadays when I try to it shows an error message and it doesn't record. (I can successfully set recordings manually in the normal way.)

Any suggestions gratefully received.

Re: Error message on TV Guide

caesarome — Fri, 12 May 2023 09:05:24 GMT

Does it error if you try setting the recording from the HD version of the channel ?

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 15:56:11 GMT

Hi caesarome

I just checked and it still shows an error when I try and record using the application, which looks like the screen shot attached on my MacBook Pro.

Regards,

Derek

Re: Error message on TV Guide

caesarome — Sat, 13 May 2023 16:10:39 GMT

Is your region correct as it is set to London HD ?

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 16:18:14 GMT

No my region is Meridian South East (I think – how do I double check?)

I set it to Meridian South East SD and then Meridian South East HD and still got an error message for both.

Thanks for trying to help!

Re: Error message on TV Guide

caesarome — Sat, 13 May 2023 16:23:54 GMT

This could be your issue as on that screenshot you posted it it set to London HD so try changing it and then see if you can set a recording.

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 16:27:00 GMT

Yes, I did change it to that region as mentioned, but it didn't work. How do I double check which region I'm in? I'm seven miles from Tunbridge Wells, Kent.

Re: Error message on TV Guide

caesarome — Sat, 13 May 2023 16:30:26 GMT

It probably needs changing to either Meridian East, North or South HD so try each one of these to see if it then works for you., you can do that here:

https://www.sky.com/tv-guide

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 16:36:53 GMT

Nope, didnt work on any of them. Maybe I should try the old trick of unistalling the app and reinstalling it again. What do you think?

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 17:48:46 GMT

Tried uninstalling and reinstalling the Sky TV Guide app but the error message is still there when I try and record somthing via the app (sad face!).

Re: Error message on TV Guide

caesarome — Sat, 13 May 2023 18:22:43 GMT

What app are you using on your Mac, is is the Sky Go one ?

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 18:28:24 GMT

Its the Sky TV Guide (Planner)

https://www.sky.com/tv-guide/20230513/4101-5

Re: Error message on TV Guide

caesarome — Sat, 13 May 2023 18:33:37 GMT

So you are using the website and not an app, did you try all the Meridians, so Noth, South and East ?

Re: Error message on TV Guide

Del1000 — Sat, 13 May 2023 19:09:05 GMT

Yes, as I mentioned, I tried all of them and I've just tried them again and I still get an error message.

Re: Error message on TV Guide

cooky1976 — Wed, 27 Dec 2023 09:58:55 GMT

im getting the same error got a new sky q box and still the same sky sort this out its a joke been ongoing for months

Re: Error message on TV Guide

Bad+Whippet — Sat, 22 Jun 2024 02:04:08 GMT

Bit late to the party, same here. The website TV guide no longer allows recording on Sky-Q.