topic Re: Odd intermittent issue on Xbox in Sky Go

Odd intermittent issue on Xbox

MB2010 — Fri, 12 May 2023 20:32:43 GMT

I have sky go on Xbox

All works fine except for occasionally I cannot get Sky Sports Main Event or Sky Football to work.

I just get the loading sign

It will happen every now and then even when all other channels work fine

I watched first half of match tonight fine but went to other channels at half time.

I have tried going back to match but channels wont load.

Anyone encountering this or have suggestions?

Thanks

Re: Odd intermittent issue on Xbox

Lisa-P1987 — Sat, 13 May 2023 10:15:51 GMT

Hi there MB2010, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Odd intermittent issue on Xbox

Lisa-P1987 — Mon, 15 May 2023 15:09:49 GMT

Thanks for chatting to us MB2010. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks