topic Re: Code 1526 in Sky Go

Code 1526

NeilJA — Sat, 06 May 2023 10:47:36 GMT

Trying to download a film to my computer but get a message saying unavailable with above error code. I can download to a sky box.

Does this relate to some kind of rights restriction?

Re: Code 1526

caesarome — Sat, 06 May 2023 12:07:43 GMT

@NeilJA

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Code 1526

Lisa-P1987 — Sat, 06 May 2023 12:41:49 GMT

Thanks for escalating this. We’ve sent NeilJA an invite to chat.

Re: Code 1526

Addie15 — Wed, 10 May 2023 13:01:01 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

Re: sky go Code 1526

cfgwoodhouse — Wed, 24 May 2023 11:38:41 GMT

im sat at home on my personel laptop trying to download DC superpets which i already have on my sky box so that i can watch it with my kids at there mothers house later on( she doesnt have sky) i dont understand why this code is appearing and i cannot find any referance to it anywhere please help

Re: sky go Code 1526

caesarome — Wed, 24 May 2023 12:38:06 GMT

@cfgwoodhouse

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: sky go Code 1526

Addie15 — Wed, 24 May 2023 12:47:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to cfgwoodhouse.

Re: sky go Code 1526

Addie15 — Wed, 24 May 2023 15:48:02 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Code 1526

Priy27 — Fri, 26 May 2023 18:21:44 GMT

I'm getting the same error code. But seem to be no steps to resolved this. Please help?

Re: Code 1526

caesarome — Fri, 26 May 2023 18:23:38 GMT

@Priy27

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Code 1526

cfgwoodhouse — Fri, 26 May 2023 22:26:49 GMT

I tryed downloading this via there instructions on 3 different devices 2 windows driven and my iphone it only downloaded on my iphone. but i believe so they will tell you how to suck eggs and try to re install do you have a VPN what this whats that your using but basically it comes down to not everything availiable on sky GO can be downloaded atleast on a windows based system. Dont put that in there ad's also ever wonder what happens to all those films you pay for through sky when you have to give the box back!

Re: Code 1526

Addie15 — Sat, 27 May 2023 07:43:32 GMT

Hi there! Thank you for escalating this. We have sent Priy27 and invite.

Re: Code 1526

Addie15 — Mon, 29 May 2023 09:05:23 GMT

Update-We are now closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Code 1526

Krez — Sat, 08 Jul 2023 12:18:21 GMT

I'm trying to download a film to my laptop and I keep getting this error message. Are there steps to resolve?

Re: Code 1526

caesarome — Sat, 08 Jul 2023 12:20:41 GMT

I can alert Sky for you who will contact you via a chat bubble on here regarding this if you would like ?

Re: Code 1526

Vassi2003 — Fri, 28 Jul 2023 22:01:00 GMT

I am trying to download a movie onto my laptop via the sky go app and this code keeps showing up for certain films but not others

Re: Code 1526

jonesy4 — Sat, 13 Jul 2024 15:43:49 GMT

I am having this exact code each time too