topic Re: Problem downloading to ipad in Sky Go

Problem downloading to ipad

Juliesmaddogs — Fri, 05 May 2023 19:25:59 GMT

I am getting a message saying "sorry something has gone wrong. This item has already been downloaded the maximum number of times". But it hasn't downloaded at all. This is for the first episode in a series. Episodes two and three have downloaded.

Any help gratefully received.

Re: Problem downloading to ipad

Lisa-P1987 — Sat, 06 May 2023 08:02:52 GMT

Hi there Juliasmaddogs, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Problem downloading to ipad

Juliesmaddogs — Mon, 08 May 2023 16:46:52 GMT

I have not had a reply. Any insights, please?

Re: Problem downloading to ipad

Mr+Flibbles+86 — Tue, 09 May 2023 08:09:33 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Problem downloading to ipad

Juliesmaddogs — Tue, 09 May 2023 08:33:26 GMT

Really not helpful. You do not offer a live hat function yet seem to expect cusyto wait for several days for replies. Not impressed at all.