topic Re: Sky Go not working on Xbox Series S in Sky Go

Sky Go not working on Xbox Series S

Anonymous — Wed, 03 May 2023 10:18:29 GMT

Hi, having read around the forum it seems my problem is common but it needs the aid of a Sky rep to look at my account and fix. In my package I get Sky TV, Cinema and Sports. I could watch them all on my Xbox Series S until recently which coincided withthe App update. I can still watch cinema and Tv but sport has stopped working.

I currently have the Sky Q multiscreen pack but I think the issue is I do not have Sky Go Extra enabled. I'm hoping I can add it as a Gold VIP customer and with the existing multiscreen. Could a Sky rep reach out so I can see what my options are.

Re: Sky Go not working on Xbox Series S

caesarome — Wed, 03 May 2023 12:28:09 GMT

To get you some help with this your post has been escalated to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go not working on Xbox Series S

Addie15 — Wed, 03 May 2023 12:52:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to Daveyboy101.

Re: Sky Go not working on Xbox Series S

Addie15 — Fri, 05 May 2023 14:26:08 GMT

Update-We are now closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go not working on Xbox Series S

Annie+UK — Fri, 05 May 2023 14:31:14 GMT

@Addie15 wrote:

Update-We are now closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

I doubt they'll need help at they deleted their forum account 🙂