topic Re: Xbxo Series X Issue in Sky Go

Xbxo Series X Issue

MattChap1994 — Thu, 20 Apr 2023 18:36:58 GMT

I am having issues accessing SkyGo. It is asking me to accept the SkyGo Terms and Conditions which I have already done on my laptop. I have uninstalled and reinstalled a number of times and it will still not let me access.

Any help please! It has been this way for days now and I keep on trying to fix it?

Re: Xbxo Series X Issue

caesarome — Thu, 20 Apr 2023 18:56:01 GMT

@MattChap1994

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Xbxo Series X Issue

Lisa-P1987 — Fri, 21 Apr 2023 08:06:32 GMT

Thanks for escalating this. We’ve sent MattChap1994 an invite to chat.

Re: Xbxo Series X Issue

Addie15 — Tue, 02 May 2023 14:42:03 GMT

Update-We are closing this session, as this matter is now with the relevant team to investigate. We cannot at this time provide a timescale, but if you have similar issues please be assured our team is working on finding a resolution. Thank you.