topic Re: Sky Go use abroad (Irish customer) in Sky Go

Sky Go use abroad (Irish customer)

NoirinB — Thu, 27 Apr 2023 19:22:47 GMT

The last three times I have traveled abroad (Spain twice and Portugal once) Sky Go has not worked, despite being on the list of countries where it can be used.

Is there anything I can do to ensure I get the service I'm paying for when I travel to Spain at the end of May?

Re: Sky Go use abroad (Irish customer)

caesarome — Thu, 27 Apr 2023 19:26:12 GMT

When you say it has not worked what has happened, has there being an onscreen message ?

Re: Sky Go use abroad (Irish customer)

TimmyBGood — Fri, 28 Apr 2023 13:12:45 GMT

@NoirinB wrote:

Is there anything I can do to ensure I get the service I'm paying for when I travel to Spain at the end of May?

Probably not, no. Using the app device(s) at your home address before you go is a good idea, as is making sure that Sky has a correct (RoI) address on your account.

Incidentally, Sky regards Go as a 'free' add-on, so from their point of view it's not a service anyone is 'paying for'.