topic Re: Sky go extra in Sky Go

Sky go extra

Waitwhat — Mon, 24 Apr 2023 07:26:16 GMT

I have sky go extra yet I'm unable to stream on more than 2 devices at a time. Any help?

Re: Sky go extra

Annie+UK — Mon, 24 Apr 2023 08:55:31 GMT

What devices?

Re: Sky go extra

Waitwhat — Mon, 24 Apr 2023 14:20:22 GMT

Xbix one and PS4

Re: Sky go extra

Annie+UK — Mon, 24 Apr 2023 14:28:44 GMT

@Waitwhat wrote:

Xbox one and PS4

The TV from Sky app was just recently change to Sky Go, the Sky Go app fixed some issues with subscription requirements that the earlier TFS app was ignoring for some

Do you have Sky Go Extra and/or Multiscreen?

Re: Sky go extra

Waitwhat — Mon, 24 Apr 2023 20:04:59 GMT

I have sky go extra. I'm sure uts up to 4 devices?

Re: Sky go extra

Annie+UK — Mon, 24 Apr 2023 20:15:50 GMT

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

Re: Sky go extra

caesarome — Mon, 24 Apr 2023 21:15:03 GMT

@Waitwhat

All is explained here:

https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go

Sky Go and Sky Go Extra customers can stream on two devices at a time.
Sky Q Multiscreen and Sky Glass/Sky Stream Whole Home customers can stream on four devices at a time.

Re: Sky go extra

Addie15 — Tue, 25 Apr 2023 08:21:35 GMT

Hi there! Sky Go Extra can be streamed on two devices at the same time. It is four, with Multiscreen or Whole Home subscription, the answer above is correct. However, if you need further assistance , please let us know and we will be happy to send an invite. Thanks.